Customer LifeCycle

 

 

At the heart of “Building Something Greater” is the Customer LifeCycle. By maintaining a clear and comprehensive grasp on the wants and needs of the people you’re servicing at every stage of the buying cycle, you can be sure to acquire and maintain valued customers. Grow your business by attracting attention, closing more wins, perfecting customer satisfaction and fostering long-­term relationships.

 

The Customer LifeCycle includes four key areas – Marketing, Sales, Service and Community.

Marketing

Everything begins and ends with marketing. Bring awareness to your product or service by presenting a clear, compelling message that stands out in the crowd and starts the customer journey.

Products: Marketing Cloud, Pardot

Sales

Dig deeper into your potential customers’ wants and needs at the sales stage. By presenting a clear value of your product or service, you can convert a prospect into a customer.

Products: Sales Cloud

Service

Once the sale has been made, it’s time to deliver your offering. A perfect delivery is the goal, but how you handle dissatisfied customers can make the difference between a one-time purchase and repeat customer.

Products: Service Cloud, Force.com, Desk.com

Community

Long-term relationships with customers provides a solid foundation to spur growth. Engage your existing customers by listening, educating, creating new solutions and staying connected.

Products: Customer Community, Partner Community

Learn more, by grabbing a copy of our latest eBook: "3 Critical Steps to Becoming Customer Centric"