Salesforce® Managed Services

Ongoing and iterative Salesforce consulting support to maximize the value of your investment

LET’S WORK TOGETHER request a salesforce assessment

The Salesforce CRM platform is very powerful, and with every release, your org becomes more powerful, but also more complex. Keeping up to date with improvements, enhancements, and changes is challenging. Partner with Torrent’s Salesforce consulting services, and our team of seasoned certified experts will take on that responsibility for you.

LET’S WORK TOGETHER

Salesforce Customer Challenges We Solve With Managed Services

Missing Skillset

Are you missing a specific skill set or the strategic perspective on your team to optimize your CRM?

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We staff dedicated teams of seasoned specialists with vast CRM and industry experience across Salesforce’s full suite of products. These teams assist our Managed Services customers in maximizing their strategy and investment in Salesforce.

User Adoption or Tech Debt

Is poor user adoption or technical debt limiting the success of your CRM?

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Our philosophy centers on prioritizing and accomplishing tasks of utmost importance and value. We ensure that you promptly reap continuous benefits while considering the broader perspective and providing guidance on advancing your CRM in tandem with your business.

Lack Strategic Roadmap

Are you unable to expand functionality without a strategic roadmap?

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Getting your org healthy is just the beginning; we help you build a technology roadmap that enables your CRM to evolve alongside your growing business.

Poor Partner Experience

Not seeing the results you need from your current Salesforce partner?

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Our Salesforce and industry experts lead discovery sessions and vision workshops to understand your business processes, challenges, and goals. We work with you on a solution design plan or product roadmap that ensures CRM success. We are adaptable to your project management styles and offer iterative implementation options.

Require More Flexibility

Do your shifting business priorities require an iterative and flexible delivery model?

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Flexibility is one of the core principles in our Managed Services methodology. We deliver work in an iterative and phased approach at a velocity that makes sense for your team to accommodate your needs as an organization.

Undefined Governance Structure & Procedures

Are undefined structures and procedures causing delays and quality issues?

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We work with you to determine the best CRM support structure, build standard operating procedures, and provide training for your end-users.

We know that Salesforce platform challenges can be much more broad, but at Torrent Consulting we’ve seen it all. And our teams love to dig deep into the complexities of Salesforce orgs to uncover efficiencies.

LET’S WORK TOGETHER

Not Your Traditional Salesforce Managed Services Partner

Traditional

Managed Services

Torrent

Managed Services

Reactive ticketing system: round-robin queue with random resource assigned

Proactive, strategic advisory approach to Salesforce enhancements. Consistent, dedicated team staffed with skills alignment

Limited products, basic Sales & Service Cloud support

Full suite of products, third-party app, custom development, and integration support

Entry-level resources: Managed Services is seen as a training ground

Seasoned resources with vast Salesforce and industry experience

Tier 1, emergency support only, inconsistent communication and methodology

Sliding scale of support levels with consistent weekly meeting rhythms, communication tools, and delivery methodology

Resources with no understanding of your org or business

A dedicated team with an intimate understanding of your business

Salesforce Assessment: Your CRM Optimization Guide

If you are experiencing roadblocks with your Salesforce platform but don’t know where to start with optimizations, we are here to help. Request a free Salesforce Assessment today, where we team up with you to uncover roadblocks, identify inefficiencies, and craft an optimization guide that steers your organization toward lasting enhancements.

STEP 1

Share Your Platform Goals

During this initial meeting, we ask questions to help uncover your key processes, platform goals, and pain points to help us better understand your Salesforce platform vision.

STEP 2

Assessment Readout

After our initial discovery, we translate your platform goals and challenges into a plan of action. This includes recommended features, level of effort, and the impact that it will have on your organization. In addition, we provide a roadmap on the most efficient way to implement.

STEP 3

Optimize Your Platform

Leveraging your personalized Salesforce Assessment readout, you tackle platform enhancements that make an immediate impact on your business — through your internal teams or with a Torrent Consulting Salesforce Managed Services engagement.

request a salesforce assessment

Managed Services Success Stories

Check out how we’ve helped our customers and discover what they had to say about partnering with Torrent Consulting.

This global provider of clean drinking water systems, embarked on a digital transformation journey following its acquisition. Oasis’ need to align with their parent company’s technology stack resulted in their adoption of Salesforce, which presented a challenging project for their team due to their unfamiliarity with the CRM’s capabilities. Oasis optimized their platform through a Torrent Consulting partnership, responded to evolving business needs, and benefited from a consistent Salesforce admin team, bolstering user adoption and enabling their business divisions.

OASIS

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Amid rapid expansion marked by multiple acquisitions, Service Logic has embraced Salesforce® as its CRM system since 2009. However, maintaining individual platforms for each acquisition within Salesforce led to inconsistent processes and excessive admin demands. Torrent Consulting’s Managed Services offered a strategic solution, streamlining Sales Cloud and Service Cloud workstreams, introducing innovative tools, harmonizing business units, and providing consistent guidance for a robust Salesforce roadmap. This collaboration has generated substantial efficiency gains, targeted expertise, and holistic business growth for Service Logic.

SERVICE LOGIC

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This Diagnostic Lab company faced challenges leveraging Salesforce in a way that could keep up with their growing business and lacked the technical expertise to tackle those obstacles. Through a Torrent Consulting partnership, we have filled those skill gaps, increased sales efficiency, enhanced customer and vendor satisfaction, and improved interdepartmental collaboration.

LabConnect

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This healthcare institution sought to improve its customer-focused approach and streamline its operations using Salesforce. Through a Torrent Consulting partnership, they have reduced technical debt, streamlined workflows, improved data management, and successfully enabled their teams.

ALVERNO LABS

READ THE FULL STORY

This global provider of clean drinking water systems, embarked on a digital transformation journey following its acquisition. Oasis’ need to align with their parent company’s technology stack resulted in their adoption of Salesforce, which presented a challenging project for their team due to their unfamiliarity with the CRM’s capabilities. Oasis optimized their platform through a Torrent Consulting partnership, responded to evolving business needs, and benefited from a consistent Salesforce admin team, bolstering user adoption and enabling their business divisions.

OASIS

READ THE FULL STORY

Amid rapid expansion marked by multiple acquisitions, Service Logic has embraced Salesforce® as its CRM system since 2009. However, maintaining individual platforms for each acquisition within Salesforce led to inconsistent processes and excessive admin demands. Torrent Consulting’s Managed Services offered a strategic solution, streamlining Sales Cloud and Service Cloud workstreams, introducing innovative tools, harmonizing business units, and providing consistent guidance for a robust Salesforce roadmap. This collaboration has generated substantial efficiency gains, targeted expertise, and holistic business growth for Service Logic.

SERVICE LOGIC

READ THE FULL STORY

This Diagnostic Lab company faced challenges leveraging Salesforce in a way that could keep up with their growing business and lacked the technical expertise to tackle those obstacles. Through a Torrent Consulting partnership, we have filled those skill gaps, increased sales efficiency, enhanced customer and vendor satisfaction, and improved interdepartmental collaboration.

LabConnect

READ THE FULL STORY

This healthcare institution sought to improve its customer-focused approach and streamline its operations using Salesforce. Through a Torrent Consulting partnership, they have reduced technical debt, streamlined workflows, improved data management, and successfully enabled their teams.

ALVERNO LABS

READ THE FULL STORY

Let’s Work Together