Alverno Laboratories Partners with Torrent Managed Services to Enable Teams and Build a Strategic Salesforce Roadmap

Poor scope management and solutions in prior initiatives left Alverno unable to rebuild trust in the proposed next steps.

Alverno accrued technical debt due to a lack of internal expertise, preventing them from fully utilizing Salesforce standard functionalities to optimize system performance.

Staff turnover within Alverno’s in-house admin team and Sales leadership resulted in knowledge gaps due to the absence of consolidated processes and Salesforce architecture documentation. This lack hindered effective onboarding and the ability to make necessary adjustments. 

Regained trust in Salesforce consulting partnership: Alverno Laboratories prioritizes excellent customer service and sought a consulting partner who could meet this expectation. They found what they were looking for in Torrent Consulting due to our expertise, consultative and collaborative approach, and the immediate improvements witnessed on their platform. This positive experience fostered a dependable relationship that prompted Alverno to extend their initial 3-month engagement into a 5+ year partnership that continues to this day.

Strategic advisory with a comprehensive action plan to reduce technical debt: Through in-depth discovery meetings led by our Managed Services team, we gained a deep understanding of their processes and desired outcomes. We identified the origins of their technical debt and established a clear path to optimize their platform. This path involved a series of steps, including organizational cleanup and training proposals, designed to bring their CRM to an optimal state.

Continuous Salesforce and integration optimizations: With the guidance and support of Torrent Consulting, Alverno has undertaken continuous Salesforce and integration optimizations that seamlessly align with their business workflows. One notable achievement has been the improved visibility of lab results, facilitated by the integration of their LIMS system with Salesforce. Additionally, their processes have been simplified through the utilization of Salesforce's standard functionalities, while challenges related to duplicate data and account management have been mitigated through platform best practices. Furthermore, Alverno has streamlined both internal and external communication initiatives, and they have gained access to user-focused feedback solutions that allow them to effectively measure and enhance their customer experience. These various configurations and enhancements collectively contribute to a more streamlined and efficient operation, demonstrating the collaborative partnership between Torrent Consulting and Alverno Laboratories.

Admin and sales enablement to navigate employee turnover: With the assistance of our Managed Services team, Alverno Laboratories benefits from ongoing and adaptable support. This support not only empowers current users and decision-makers but also facilitates the onboarding of new team members. We achieve this through the creation of consolidated documentation and training proposals that detail their processes and Salesforce architecture. This comprehensive support also ensures a clear comprehension of their existing functionality, particularly when they need enhancements to align with their evolving business needs.