Salesforce Consulting for Pharmaceutical & BioPharmaceutical

Drive innovation across the drug lifecycle with a trusted partner who understands your business and the Salesforce platform.

LET’S WORK TOGETHER Salesforce solutions

Pharmaceutical and BioPharmaceutical companies are under pressure to accelerate time to market, engage HCPs and patients in new ways, and navigate growing complexity in data and compliance. At Torrent Consulting, we combine deep Salesforce expertise with a practical understanding of commercial, medical, and patient services operations, helping Pharma organizations modernize how they engage, operate, and grow.

Salesforce Expertise Built for the Pharma Value Chain

From early-stage biotech to global pharmaceutical enterprises, our team brings experience across:

Commercial Operations

We streamline account and territory management, unify HCP and key account data, surface actionable insights into sales activity, and enable teams to quickly respond to market changes.

Salesforce Products

▼
  • Life Sciences Cloud
  • Data Cloud
  • Einstein for Sales
  • Agentforce
  • Slack

Medical Affairs

We centralize medical inquiry and response management, ensure compliant documentation of HCP interactions, improve collaboration across stakeholders, and increase visibility into global Medical Affairs operations.

Salesforce Products

▼
  • Life Sciences Cloud
  • Slack
  • Experience Cloud
  • Agentforce
  • Data Cloud

Field Sales Enablement

We equip field reps with AI-powered insights and next best actions, optimize call planning and territory management, support real-time mobile engagement tracking, and improve overall field productivity.

Salesforce Products

▼
  • Life Sciences Cloud
  • Agentforce
  • Data Cloud

Patient Services
& Access

We accelerate onboarding and case management for patient support programs, personalize engagement across channels, proactively monitor key services like prior authorizations and financial assistance, and enhance patient satisfaction and therapy adherence.

Salesforce Products

▼
  • Life Sciences Cloud
  • Experience Cloud
  • Digital Engagement
  • Agentforce
  • Slack
  • Data Cloud

Marketing
Automation

We deliver segmented and compliant omnichannel campaigns, guide HCP and patient journeys based on real-time data, improve lead-to-opportunity conversion, and close the loop on marketing performance.

Salesforce Products

▼
  • Marketing Cloud Engagement
  • Marketing Cloud Account Engagement
  • Digital Engagement
  • Data Cloud

Compliance &
Regulatory Processes

We provide audit-ready activity logs, align workflows to standard operating procedures, reduce risk of non-compliance, and support scalable processes across markets and geographies.

Salesforce Products

▼
  • Shield
  • Life Sciences Cloud
  • Data Cloud

Life Sciences Cloud Demo: Empowering the Modern Field Rep

In this demo, you’ll see how Salesforce Life Sciences Cloud empowers field sales teams with AI-powered workflows to plan compliant HCP engagements, capture interactions in real time, and drive better visibility across the commercial organization.

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Redefining Patient Services with iPRM

In this demo, you’ll see how Salesforce Life Sciences Cloud helps patient services teams manage enrollments, engage patients across channels, and deliver a more connected, compliant patient experience with AI-powered workflows and real-time visibility from a single platform.

Let's Work Together

Salesforce Success in Pharma

Torrent Consulting optimized Sage Therapeutics' Service Cloud, integrating systems like Veeva Network CRM and implementing compliance solutions. This led to enhanced contact center productivity, regulatory adherence, and improved patient satisfaction. Torrent's expertise in pharmaceutical demands makes us a valuable partner for similar companies.

SAGE THERAPEUTICS

Torrent Consulting implemented Health Cloud to support the launch of UT Cares, their new patient support program. The solution standardized processes for insurance benefits investigations, financial assistance enrollment, adherence and education support, and prescription fulfillment. Integrations for insurance and income verifications.

UNITED THERAPEUTICS

Torrent Consulting streamlined Cipla Pharmaceuticals’ fragmented sales operations by implementing Sales Cloud with input from Sales, Marketing, Finance, Contracts, and Customer Service. The solution standardized four opportunity record types, automated processes with custom fields, rules, and workflows, and introduced a dynamic approval path from Product Management to leadership. Additional enhancements like custom reporting, task record types, and Salesforce Data Loader training improved collaboration, process integrity, and executive confidence—positioning Cipla for scalable, data-driven growth.

CIPLA

Torrent Consulting delivered a scalable Sales Cloud platform for Aurohealth, providing a real-time view of customer data, interactions, and pipeline forecasts. Enhanced reporting and analytics now drive data-informed strategy, while streamlined workflows improve efficiency across the sales cycle. By reducing manual processes and implementing a flexible, adaptable technology foundation, Torrent positioned Aurohealth to scale operations and better serve its growing customer base.

AUROHEALTH

Torrent Consulting optimized Sage Therapeutics' Service Cloud, integrating systems like Veeva Network CRM and implementing compliance solutions. This led to enhanced contact center productivity, regulatory adherence, and improved patient satisfaction. Torrent's expertise in pharmaceutical demands makes us a valuable partner for similar companies.

SAGE THERAPEUTICS

Torrent Consulting implemented Health Cloud to support the launch of UT Cares, their new patient support program. The solution standardized processes for insurance benefits investigations, financial assistance enrollment, adherence and education support, and prescription fulfillment. Integrations for insurance and income verifications.

UNITED THERAPEUTICS

Torrent Consulting streamlined Cipla Pharmaceuticals’ fragmented sales operations by implementing Sales Cloud with input from Sales, Marketing, Finance, Contracts, and Customer Service. The solution standardized four opportunity record types, automated processes with custom fields, rules, and workflows, and introduced a dynamic approval path from Product Management to leadership. Additional enhancements like custom reporting, task record types, and Salesforce Data Loader training improved collaboration, process integrity, and executive confidence—positioning Cipla for scalable, data-driven growth.

CIPLA

Torrent Consulting delivered a scalable Sales Cloud platform for Aurohealth, providing a real-time view of customer data, interactions, and pipeline forecasts. Enhanced reporting and analytics now drive data-informed strategy, while streamlined workflows improve efficiency across the sales cycle. By reducing manual processes and implementing a flexible, adaptable technology foundation, Torrent positioned Aurohealth to scale operations and better serve its growing customer base.

AUROHEALTH

Industry Insights

We Are More Than Salesforce Experts

When you work with Torrent Consulting, you get more than Salesforce expertise; you gain a Salesforce implementation partner who understands the healthcare and life sciences industry inside out, from the challenges you face to the tools, systems, and Salesforce products that help to solve them. Additionally, we prioritize the security and compliance of our global healthcare clients’ data by employing advanced US-based VPN technology. This ensures the secure management of patient information worldwide while upholding confidentiality and integrity.

Industry Knowledge ▼

Salesforce Products ▼

Tools & Systems ▼

Industry Knowledge ▼

Salesforce Products ▼

Tools & Systems ▼

"With 20+ years of industry experience, my goal is to transform the way healthcare organizations do business through the power of Salesforce."

Ryan Zengerle

Ryan Zengerle

Healthcare and Life Sciences

VP of Industry and GTM Strategy

in/ryanzengerle

"With 50+ Health Cloud projects delivered, my passion lies in harnessing the power of Salesforce to bring innovation to the patient lifecycle."

Allison Getty

Allison Getty

Healthcare and Life Sciences

Practice Lead

in/allisongetty

Let’s Work Together