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For EZ Texting, Torrent Consulting built an Agentforce Service Agent pilot that allows customers to get quick, conversational answers to FAQs on their public experience site, with the agent prompting for clarity and redirecting off-topic queries. The solution streamlines support by escalating complex inquiries to human agents with full chat transcripts and, when no agents are online, creates detailed cases with customer info and booking options for efficient follow-up. This pilot demonstrates our skill in creating smart, responsive Agentforce solutions to elevate customer support.

For Intellum, Torrent Consulting developed an Agentforce Service Agent pilot that enables customers to engage a conversational AI on their experience site for swift answers to FAQs, with the agent seeking clarification and redirecting off-topic queries as needed. The solution ensures unresolved inquiries are escalated efficiently by creating cases for service reps to manage when no agents are online, complete with customer notification and full case ownership capabilities. This pilot reflects our expertise in deploying tailored Agentforce solutions to enhance Intellum’s customer support experience.

For Easy Ice, Torrent Consulting crafted an Agentforce Service Agent pilot that enables customers to quickly get answers to FAQs via a conversational AI on their experience site, with the agent seeking clarification when needed and redirecting off-topic queries. The solution enhances support by routing complex inquiries to human agents with full conversation history and creating cases for follow-up when no agents are available, ensuring seamless resolution. This pilot highlights our ability to deliver tailored, efficient Agentforce solutions for superior customer service.

For Escoffier School of Culinary Arts, Torrent Consulting implemented an Agentforce pilot that revolutionizes student services by replacing a legacy chatbot with an advanced AI solution, enabling students to effortlessly inquire about balances, stipends, SSO credentials, upcoming classes, payments, and recipes. The system delivers instant, accurate responses and facilitates seamless recipe help—both automated and through teacher collaboration—while freeing staff to tackle complex issues. This innovative deployment enhances student engagement and solidifies Escoffier’s leadership in culinary education with a scalable, efficient support framework.

For Uniloy, Torrent Consulting created an Agentforce Service Agent pilot that empowers Experience Cloud users to get conversational answers to FAQs on their site, with the agent prompting for clarity and staying within its knowledge scope. Designed for future scalability, the solution lays the groundwork for seamless escalations to human agents with full chat visibility and case creation for offline follow-ups. This pilot underscores our ability to build flexible, customer-focused Agentforce solutions tailored to Uniloy’s needs.

For EZ Texting, Torrent Consulting built an Agentforce Service Agent pilot that allows customers to get quick, conversational answers to FAQs on their public experience site, with the agent prompting for clarity and redirecting off-topic queries. The solution streamlines support by escalating complex inquiries to human agents with full chat transcripts and, when no agents are online, creates detailed cases with customer info and booking options for efficient follow-up. This pilot demonstrates our skill in creating smart, responsive Agentforce solutions to elevate customer support.

For Intellum, Torrent Consulting developed an Agentforce Service Agent pilot that enables customers to engage a conversational AI on their experience site for swift answers to FAQs, with the agent seeking clarification and redirecting off-topic queries as needed. The solution ensures unresolved inquiries are escalated efficiently by creating cases for service reps to manage when no agents are online, complete with customer notification and full case ownership capabilities. This pilot reflects our expertise in deploying tailored Agentforce solutions to enhance Intellum’s customer support experience.

For Easy Ice, Torrent Consulting crafted an Agentforce Service Agent pilot that enables customers to quickly get answers to FAQs via a conversational AI on their experience site, with the agent seeking clarification when needed and redirecting off-topic queries. The solution enhances support by routing complex inquiries to human agents with full conversation history and creating cases for follow-up when no agents are available, ensuring seamless resolution. This pilot highlights our ability to deliver tailored, efficient Agentforce solutions for superior customer service.

For Escoffier School of Culinary Arts, Torrent Consulting implemented an Agentforce pilot that revolutionizes student services by replacing a legacy chatbot with an advanced AI solution, enabling students to effortlessly inquire about balances, stipends, SSO credentials, upcoming classes, payments, and recipes. The system delivers instant, accurate responses and facilitates seamless recipe help—both automated and through teacher collaboration—while freeing staff to tackle complex issues. This innovative deployment enhances student engagement and solidifies Escoffier’s leadership in culinary education with a scalable, efficient support framework.

For Uniloy, Torrent Consulting created an Agentforce Service Agent pilot that empowers Experience Cloud users to get conversational answers to FAQs on their site, with the agent prompting for clarity and staying within its knowledge scope. Designed for future scalability, the solution lays the groundwork for seamless escalations to human agents with full chat visibility and case creation for offline follow-ups. This pilot underscores our ability to build flexible, customer-focused Agentforce solutions tailored to Uniloy’s needs.