Defining the Challenge: Streamlining Channel Selling in Manufacturing
Manufacturers often grapple with the complexities of managing multiple channels, from distributors to dealers, while ensuring efficient communication and collaboration across the supply chain. This fragmented approach can lead to missed opportunities, delayed sales cycles, and strained partnerships.
Introducing Salesforce Experience Cloud and Manufacturing Cloud
At the forefront of this digital transformation are Salesforce's Experience Cloud and Manufacturing Cloud. Manufacturing Cloud provides real-time visibility, intelligent insights, and seamless collaboration across the supply chain. Tailored specifically for the manufacturing industry, it offers industry-specific standard objects, features, tools, and apps to streamline operations and drive growth. Experience Cloud empowers manufacturers to create responsive portals where partners can access knowledge articles, collaborate on volume commitments, and manage leads autonomously. This self-service platform fosters improved collaboration and partnership within the manufacturing ecosystem.Benefits of Pairing Experience Cloud and Manufacturing Cloud
- Streamlined Collaboration and Transparency: By exposing Manufacturing Cloud functionality in Experience Cloud, manufacturers can break down silos and ensure transparency across their sales and operational teams. Real-time visibility and seamless communication enable efficient collaboration with customers, channel partners, and external representatives, leading to better visibility into demand across the business.
- Enhanced Lead and Deal Management: The combination of Experience Cloud and Manufacturing Cloud streamlines lead and deal management processes. External representatives can access critical information, collaborate on sales agreements and contracts, and manage leads effectively, resulting in accelerated sales cycles and increased revenue.
- Self-Service Quoting and Improved Partner Collaboration: Experience Cloud empowers external representatives, distributors, and dealers with self-service capabilities, enabling them to generate quotes and access pricing information independently. When also integrated with Manufacturing Cloud, this capability fosters stronger collaboration and partnership, driving business growth within the manufacturing ecosystem.
Illustrating Success: Real-World Example
Consider the case of Miura Manufacturing, a boiler manufacturing that sells directly and through a network of dealers and distributors. They were looking for an integrated solution to transform their channel selling operations. By implementing Experience Cloud and Manufacturing Cloud, they could streamline lead and deal management, enable external representatives with self-service quoting, and improve collaboration with distributors and dealers. Learn more about their specific use case in the on-demand webinar below.
