As the VP of Architecture and Technology at Torrent Consulting, I’m always looking ahead to the innovations that will shape the future of Salesforce. That’s why I’m thrilled to be attending TrailblazerDX 2025 (TDX25)—one of the most exciting Salesforce events of the year.
TDX is where the latest advancements in AI, automation, and data-driven personalization take center stage. This year, I’m particularly excited about a few sessions that will push the boundaries of how we build and optimize AI-powered solutions for our customers. Here are the sessions I’m most looking forward to:
1) Atlas Reasoning Engine: Under the Hood
Why I’m Excited: AI is rapidly transforming the way enterprises operate, and the Atlas Reasoning Engine is at the forefront of this shift. Built using retrieval-augmented generation (RAG) and large language models (LLMs), this engine enables intelligent, autonomous AI agents. I’m eager to dive into the mechanics behind this technology and explore how it can be leveraged to automate complex enterprise processes. Understanding this architecture will help us craft innovative AI-driven solutions for our customers.
2) Agentforce Roadmap: What’s Coming Next
Why I’m Excited: Agentforce has been a game-changer for customer service, and I’m keen to see Salesforce’s vision for its future. This session will outline the upcoming enhancements for Agentforce. As someone focused on integrating AI into customer strategies, I want to stay ahead of these advancements and understand how they will shape the next evolution of AI-driven experiences.
3) Web Personalization with Data Cloud Real-time
Why I’m Excited: Personalization is no longer a luxury—it’s an expectation. This session will showcase how Einstein Personalization and Data Cloud’s real-time Web SDK can deliver tailored content based on live user behavior. As Salesforce continues to expand its AI-driven marketing capabilities, this insight will be crucial for helping customers unlock better engagement and conversion rates through real-time personalization.
4) Optimize Agentforce Success with Analytics
Why I’m Excited: A successful customer experience isn’t just about automation—it’s about measuring and optimizing performance. This session will highlight how Agentforce and Tableau Next can provide deep analytics to improve agent efficiency and customer satisfaction. Data-driven decision-making is at the core of what we do, and I’m eager to explore how we can leverage these insights for continuous improvement.
5) Hybrid Search and Advanced Retrievers in Data Cloud
Why I’m Excited: With Hybrid Search in Data Cloud, Salesforce is taking retrieval-augmented generation (RAG) to the next level. This session will focus on how admins and developers can use Hybrid Search Ranking Functions to refine search results and enhance AI-driven applications. As search relevance becomes increasingly critical in AI workflows, understanding these ranking optimizations will be key to building more effective solutions for our clients.
If you’re attending TDX25, let’s connect and discuss how these advancements can drive impact in your business! I’d love to hear what sessions you’re most excited about. Reach out to me here or find me at the event! See you in San Francisco!
