HLS Solution Engineer

Ann Arbor, MI / Charlotte, NC / Kansas City, MO / Washington, DC

Position Overview:

This position is for an individual with strong Salesforce solutioning skills who can support technical sales discoveries, create proof-of-concept solutions, provide scoping and planning assistant, and ensure best practices are being followed throughout the Sales and Delivery processes.


Key Responsibilities:

Sales Discovery
  • Capture business and technical requirements during sales discovery
  • Translate business requirements identified in sales discovery into Salesforce technical solution/design
  • Identify and collect documents/materials needed to gather from the client in order to properly solution/design
  • Create demo orgs, and associated demos, for different use cases to show prospects, clients, etc.
  • Create technical architecture diagrams and process flows to help clients understand solution overview
  • Research App Exchange for solutions to potential prospect requirements and present options with pros and cons analysis
  • Contact 3rd party apps to discuss requirements to ensure functionality is possible, then facilitate an intro/discovery session between client and vendor
  • Collaborate with Developer/Technical Lead as necessary for scoping out integrations, SSO, Visualforce pages, etc.
  • Collaborate with Business Development Manager and Delivery Lead to build scope of work and resource allocation schedule
  • Participate in Delivery Lead scope approval meetings to answer questions and ensure consistency
Salesforce Knowledge & Relationships
  • Stay up to date with Salesforce Releases, new features and products
  • Obtain and maintain Salesforce Certifications
  • Build relationships with Salesforce SEs, SE Managers and Co-Primes
  • Capture important current and future state details for Project Success Stories
  • Create training documentation/presentations for Sales and Delivery teams and deliver internal training on Salesforce products, applications, etc.
  • Participate in webinars with Salesforce teams (by Vertical) to educate on what we’re seeing in market, use cases, successes, etc.
Internal Knowledge Base
  • Create and update a repository of deliverable examples
  • Identify best practices/common use cases for Salesforce across industries
  • Identify potential lightning bolt solutions and participate in design sessions

Required Knowledge & Skills:

Salesforce Experience:
  • 3-5 years SFDC technical experience
  • Detailed understanding of Salesforce’s Sales Cloud and Service Cloud products
  • High-level understanding of Salesforce’s Marketing Cloud, Communities, CPQ, Field Service Lightning, Pardot, and Einstein Analytics
  • Strong desire to expand knowledge base and go deeper in all SFDC products
  • 3+ salesforce certifications
Health & Life Sciences Experience (Nice to Have):
  • 1-3 years work experience in the HLS industry
  • Business process knowledge around HLS providers and payers, as well as pharmaceutical companies and/or medical device suppliers



Ann Arbor, MI – Charlotte, NC – Kansas City, MO or Washington D.C.

Join our team!

Join our team!
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